If someone provokes resulting an insult to be thrown, the one that insulted -

Locked

50-50 on this one, not sure though. If someone Provokes you you should've reported instead of insulting back. also, I don't think insults will instantly result on Infraction, there should be a warn if I'm not wrong
It depends on the severity of the insult that was thrown.

We're going to punish a player, that has just told another player they will 'Kill their family and burn them alive'.

If it's friendly banter, such as; 'You're a turd' - I don't believe they should be punished for that.

It's 2021, this is the internet. If you cannot handle insults (that aren't harsh), I suggest you go play Roblox.
Karbz wrote:
I suggest you go play Roblox.