The horse betting machine wont give you the prize after a win

Here it is
look at the 3 transactions at the bottom

https://imgur.com/a/4IYxjnw
Yoshi

Yoshi Can you check what i sent you last time?
Or any other admin or moderator

Sharky.

[RsA wrote:Daughter. link=topic=23559.msg113404#msg113404 date=1735260581]
Sharky.

Yoshi is handling this issue. I will ask him to check the form ASAP. Thank you!

Anthony wrote:
i dont understand what you understand by transaction of 250k.
but here is what i meant.
You know players have a daily allowance of 250k betting money, which means u can only spend 250k cash on betting for a day!
So the bug usually occurs when ure betting yout last 50k out of this bet allowance. If ure watching the horse race and exit, it wont let you back in to recontinue watching the race. I believe this could be causing the bug that doesnt pay you the win money when u win.
In my case, i played the last 50k and i won with green horse which was supposed to give me 600k.
When the game was almost done and green horse obv won. It got me out of the machine and didnt give me any prize money!

I understand your point and appreciate the feedback. Normally, I leave $5 to ensure I can still watch the race afterward. However, I do see the issue you're raising, and I'll be discussing it further with Yoshi. I also want to clarify something regarding the betting system. The horse betting machine often misreports the winning horse, and your horse may have actually won. This is a known issue, and we’re hoping for a fix soon. It’s likely you didn't receive any payout because your horse lost. As for the main issue you mentioned being unable to return to watching the race after using your daily gambling allowance. I'll address that with Yoshi as well and follow up with you.

Sharky. wrote:
Yoshi is handling this issue. I will ask him to check the form ASAP. Thank you!

i thought u said horse bet was bugged yesterday ingame

[RsA wrote:Daughter. link=topic=23559.msg113409#msg113409 date=1735270001]
i thought u said horse bet was bugged yesterday ingame

Yes, I did. But this topic is regarding another issue I explained above.

For the last time, I want to remind you that the main issue you're reporting is that you can't view the horse race once you leave the machine after using your final betting allowance. I’ve already reported this, and you can find more information below.

As for the second issue, where your horse wins but you don’t receive any payout, this has already been reported, but I recently updated its priority. Both bugs will be fixed soon! Thanks for your patience.

Bug report by Anthony (forum topic #23559)

Issue #	4162
Issue	Can't view Horse race after your last bet.
Description	When you fully use your daily betting allowance at the horse betting machine and place your final bet, you can no longer view the horse race.
Script area	Others

PriorityMedium


Logged bySharky.


Assigned toMike


StatusNew


CommentsNo more testing required.





- Moved

Sharky. wrote:
Bug report by Anthony (forum topic #23559)

Issue #	4162
Issue	Can't view Horse race after your last bet.
Description	When you fully use your daily betting allowance at the horse betting machine and place your final bet, you can no longer view the horse race.
Script area	Bug
Priority	Medium
Logged by	Sharky.
Assigned to	Mike
Status	New
Comments	No more testing required.

- Moved

Script area should be gambling or horse bet, bug doesn't make any sense

[RsA wrote:Daughter. link=topic=23559.msg113445#msg113445 date=1735314232]
Script area should be gambling or horse bet, bug doesn't make any sense

Yeah, apologies.

Yes guys as i said earlier
First bug im reporting here is the fact that you cannot spectate ur own game when you are already off limit for betting
So if you exit a game you cannot return back to it ?
And the second bug i reported was my horse winning but me not getting the prize
And i wanted to ask whether there is a refund proccess for this.
Can i get my winnings ?