Transparency in staff complaints - Bring back old system

Baigannn!! wrote:
https://mikescnr.com/forum/index.php/topic,19651.msg94395.html#msg94395

That's why we are discussing it in "General" section because they will straightly reject suggestions.

Players are even banned for saying something useless on forums and admins are given just baby warnings for serious offenses and sometimes let go too which isn't fair and as players of this community we need to know why there is no transparency.

Andualem wrote:
Yea but again some people would just be shittalking to the staff member about the outcome if the staff member in question is disciplined i have seen it happen a lot of times with Dani and Clara. So on this point i agree with the complaints should be private but with the thing where they don't respond for a long time i can't agree with that

It's freedom of speech, if someone is harassing or breaking current standard server rules, player can be punished easily but it doesn't mean that freedom of speech needs to be cut out by making important section(staff complaints) private.

Management is required to inform you:
> That your complaint has been received
> If they need further clarification
> If they have reached an outcome and what it is (valid or not)

If none of this happens within a reasonable timeframe message Mike? If you haven’t done that what’s the point in complaining here? I personally have no issue with submitting confidential complaints. I wouldn’t want my dirty laundry to be aired in public either.

s1mple wrote:
Management is required to inform you:
> That your complaint has been received
> If they need further clarification
> If they have reached an outcome and what it is (valid or not)

If none of this happens within a reasonable timeframe message Mike? If you haven’t done that what’s the point in complaining here? I personally have no issue with submitting confidential complaints. I wouldn’t want my dirty laundry to be aired in public either.

Its been more than 3 months since I've not heard back from any single complaint of what happened and many other got same stance.

That's why we demanding transparency.

s1mple wrote:
I wouldn’t want my dirty laundry to be aired in public either.

Some of you completely misunderstand the whole point. Sometimes it's not about putting the reported staff member in a bad light or something, but getting some justice at the end of the day. I am sure many staff members got reported for no reason and/or silly reasons, but some of the complaints in the past I am sure they were serious. If I do create a staff complaint, it means I have a pretty good reason for doing that and the specific staff member might have misbehaved. People do make mistakes, sure. But I personally think that due to the fact that the staff complaints are now hidden, some of the staff being reported might think they can get away with it easily behind the scenes.

I suggest making a community poll and see how many people would like the admin complaints to be public again and see how many do not want that.

UltraSmooth wrote:
Its been more than 3 months since I've not heard back from any single complaint of what happened and many other got same stance.

That's why we demanding transparency.

i remember dealing with every single complaint ever since i became a manager, stop making things up from thin air

Moody wrote:
i remember dealing with every single complaint ever since i became a manager, stop making things up from thin air

Yes, every player is making things up in thin air while staff is on correct path. Sure

UltraSmooth wrote:
Yes, every player is making things up in thin air while staff is on correct path. Sure

let me know who is that every player

UltraSmooth wrote:
Its been more than 3 months since I've not heard back from any single complaint of what happened and many other got same stance.

That's why we demanding transparency.

We huh...

Only you are demansing transparency.

Instead of listening to what players are saying, staff members are taking side of each other. Good luck with this attitude

UltraSmooth wrote:
Instead of listening to what players are saying, staff members are taking side of each other. Good luck with this attitude

yeah you don't have any names now you are trying to make new stuff up good luck with trying to ruin up the reputation of us managers without any valid proof and when its to dealing with a report not one manager deal with report, we discuss it other managers before making a decision

UltraSmooth wrote:
Its been more than 3 months since I've not heard back from any single complaint of what happened and many other got same stance.

That's why we demanding transparency.

"Its been more than 3 months" more than 3 months since what? You last contacted Mike about your complaint or you didn't contact mike? Because i am pretty sure if you don't get any response within around 3 days you can contact a manager or Mike