@Tessa.Lamb hi! Is this incident happened with you as a civil ?
it happened to me a few weeks ago for the 1st time, and i think i was a police worker, i used to play police all day long
this is the 2nd time, maybe its just a random bug, i dont know
in todays screens when i got the 1st clue i couldnt see the question mark for 2nd clue, i relogged, than started from 1st clue again and in the end i couldnt grab the chest at all