Author Topic: Transparency in staff complaints - Bring back old system  (Read 1806 times)

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Offline UltraSmooth

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Transparency in staff complaints - Bring back old system
« on: May 03, 2024, 11:57:57 pm »
I'm not sure why we have to email staff complaints. We need transparency in staff complaints, many of the staff are enforcing their own rules and no one knows the outcome of the staff complaint.

Let players post staff complaint, everyone can view it but only staff can reply. This ensures transparency among the community.
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Offline ShadowWalker

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Re: Transparency in staff complaints - Bring back old system
« Reply #1 on: May 04, 2024, 12:42:27 am »
I'm not sure why we have to email staff complaints. We need transparency in staff complaints, many of the staff are enforcing their own rules and no one knows the outcome of the staff complaint.

Let players post staff complaint, everyone can view it but only staff can reply. This ensures transparency among the community.

It is simply to keep information and private matters between you and the reported staff confidential. Not EVERYONE needs to know your business. it benefits you as well as the involved parties in the matter. Its pretty simple to see if a staff member is not apart of the staff anymore whether its dealing with a complaint or just a bad choice on the staff members part.

Also, don't put Mike in that, it's not necessary. The staff team is not perfect... But one things for damn sure, we all do our parts in making it enjoyable for players.. hell the community if you will.

At the end of the day, things that's done in the dark always comes to light..   
« Last Edit: May 04, 2024, 04:14:25 am by ShadowWalker981 »
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Offline UltraSmooth

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Re: Transparency in staff complaints - Bring back old system
« Reply #2 on: May 04, 2024, 01:09:48 am »
It is simply to keep information and private matters between you and the reported staff confidential. Not EVERYONE needs to know your business. it benefits you as well as the involved parties in the matter. Its pretty simple to see if a staff member is not apart of the staff anymore whether its dealing with a complaint or just a bad choice on the staff members part.

Also, don't tag Mike in that, it's not necessary. The staff team is not perfect... But one things for damn sure, we all do our parts in making it enjoyable for players.. hell the community if you will.

At the end of the day, things that's done in the dark always comes to light..   

"enjoyable for players" while playerbase reduced from 90 to 10. Sure you doing great sir!
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Offline ShadowWalker

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Re: Transparency in staff complaints - Bring back old system
« Reply #3 on: May 04, 2024, 01:32:03 am »
Don't blame everything on just one thing. There can be other problems or situations that could've made that happen. Although that may be, yet we still continue to get new players everyday to come play. In my opinion, we can't make everyone here happy, only try to fix and improve what's keeping the community alive today. We've made it this far, I hear your concerns, but why do you want everyone to know the outcome of personal business? It's just not right for you nor the staff member to have their business put out there for people to talk about and bash about.

If you haven't notice, the community already deals with much player on player crime(hate, shit talk, etc...) through complaints, In-Game reports .. If you know something isn't right, Just report and leave it at that. Even the little things like putting Mikes message as a signature under your post. Your being childish and sending mix signals to others who read that.. Its not funny at all. Managers, who also works everyday to keep everything in check, try their best to do what they can. Everyone has lives outside of MCNR.

I've seen a lot of complaints about staff members and the way things are ran. I believe Management is fair in making decisions on whether or not complaints are just or not. It's all about waiting and providing evidence in the case. You don't think Mike, Moody, Karbz seen this already? Be patient. You can't rush the process. Not everything can go your way in a day... Simple as that.  You would understand that if you're not one sided on your opinion. If you step into our shoes then maybe you'll understand.
« Last Edit: May 04, 2024, 04:18:34 am by ShadowWalker981 »
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Offline Ardealul

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Re: Transparency in staff complaints - Bring back old system
« Reply #4 on: May 04, 2024, 06:56:18 am »
It is simply to keep information and private matters between you and the reported staff confidential. Not EVERYONE needs to know your business. it benefits you as well as the involved parties in the matter. Its pretty simple to see if a staff member is not apart of the staff anymore whether its dealing with a complaint or just a bad choice on the staff members part.

Also, don't put Mike in that, it's not necessary. The staff team is not perfect... But one things for damn sure, we all do our parts in making it enjoyable for players.. hell the community if you will.

At the end of the day, things that's done in the dark always comes to light..   

Then make player complaints also private so some favorised players will do what they want.

I agree, make staff complaints again on forums, what's going on now is abuse.
« Last Edit: May 04, 2024, 06:58:42 am by Ardealul »

Offline UltraSmooth

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Re: Transparency in staff complaints - Bring back old system
« Reply #5 on: May 04, 2024, 09:48:43 am »
Don't blame everything on just one thing. There can be other problems or situations that could've made that happen. Although that may be, yet we still continue to get new players everyday to come play. In my opinion, we can't make everyone here happy, only try to fix and improve what's keeping the community alive today. We've made it this far, I hear your concerns, but why do you want everyone to know the outcome of personal business? It's just not right for you nor the staff member to have their business put out there for people to talk about and bash about.

If you haven't notice, the community already deals with much player on player crime(hate, shit talk, etc...) through complaints, In-Game reports .. If you know something isn't right, Just report and leave it at that. Even the little things like putting Mikes message as a signature under your post. Your being childish and sending mix signals to others who read that.. Its not funny at all. Managers, who also works everyday to keep everything in check, try their best to do what they can. Everyone has lives outside of MCNR.

I've seen a lot of complaints about staff members and the way things are ran. I believe Management is fair in making decisions on whether or not complaints are just or not. It's all about waiting and providing evidence in the case. You don't think Mike, Moody, Karbz seen this already? Be patient. You can't rush the process. Not everything can go your way in a day... Simple as that.  You would understand that if you're not one sided on your opinion. If you step into our shoes then maybe you'll understand.

I don't want to step into your shoes as I don't want to be unpaid labor. I got life to deal with.
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Offline BeatEn

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Re: Transparency in staff complaints - Bring back old system
« Reply #6 on: May 04, 2024, 10:44:06 am »
You are already doing unpaid labor by eliminating all criminals in microscopic time for no real life income, but i do agree with your points

Offline x4x

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Re: Transparency in staff complaints - Bring back old system
« Reply #7 on: May 04, 2024, 06:48:17 pm »
I support this, staff complaints should be public again. It will greatly improve some things in the community.

Offline Andualem

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Re: Transparency in staff complaints - Bring back old system
« Reply #8 on: May 05, 2024, 05:01:31 am »
I support this, staff complaints should be public again. It will greatly improve some things in the community.
Yea but again some people would just be shittalking to the staff member about the outcome if the staff member in question is disciplined i have seen it happen a lot of times with Dani and Clara. So on this point i agree with the complaints should be private but with the thing where they don't respond for a long time i can't agree with that

Offline Ardealul

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Re: Transparency in staff complaints - Bring back old system
« Reply #9 on: May 05, 2024, 08:58:00 am »
Yea but again some people would just be shittalking to the staff member about the outcome if the staff member in question is disciplined i have seen it happen a lot of times with Dani and Clara. So on this point i agree with the complaints should be private but with the thing where they don't respond for a long time i can't agree with that

Yeah i agree with that being an issue. Maybe just quick reject stupid reasons.

Offline Baigannn!!

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Offline UltraSmooth

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Re: Transparency in staff complaints - Bring back old system
« Reply #11 on: May 05, 2024, 10:21:56 am »
https://mikescnr.com/forum/index.php/topic,19651.msg94395.html#msg94395

That's why we are discussing it in "General" section because they will straightly reject suggestions.

Players are even banned for saying something useless on forums and admins are given just baby warnings for serious offenses and sometimes let go too which isn't fair and as players of this community we need to know why there is no transparency.
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Offline UltraSmooth

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Re: Transparency in staff complaints - Bring back old system
« Reply #12 on: May 05, 2024, 10:23:48 am »
Yea but again some people would just be shittalking to the staff member about the outcome if the staff member in question is disciplined i have seen it happen a lot of times with Dani and Clara. So on this point i agree with the complaints should be private but with the thing where they don't respond for a long time i can't agree with that

It's freedom of speech, if someone is harassing or breaking current standard server rules, player can be punished easily but it doesn't mean that freedom of speech needs to be cut out by making important section(staff complaints) private.
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Offline s1mple

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Re: Transparency in staff complaints - Bring back old system
« Reply #13 on: May 05, 2024, 11:22:47 am »
Management is required to inform you:
> That your complaint has been received
> If they need further clarification
> If they have reached an outcome and what it is (valid or not)

If none of this happens within a reasonable timeframe message Mike? If you haven’t done that what’s the point in complaining here? I personally have no issue with submitting confidential complaints. I wouldn’t want my dirty laundry to be aired in public either.
« Last Edit: May 05, 2024, 11:26:13 am by s1mple »

Offline UltraSmooth

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Re: Transparency in staff complaints - Bring back old system
« Reply #14 on: May 05, 2024, 01:38:59 pm »
Management is required to inform you:
> That your complaint has been received
> If they need further clarification
> If they have reached an outcome and what it is (valid or not)

If none of this happens within a reasonable timeframe message Mike? If you haven’t done that what’s the point in complaining here? I personally have no issue with submitting confidential complaints. I wouldn’t want my dirty laundry to be aired in public either.

Its been more than 3 months since I've not heard back from any single complaint of what happened and many other got same stance.

That's why we demanding transparency.
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Offline x4x

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Re: Transparency in staff complaints - Bring back old system
« Reply #15 on: May 05, 2024, 02:40:31 pm »
I wouldn’t want my dirty laundry to be aired in public either.

Some of you completely misunderstand the whole point. Sometimes it's not about putting the reported staff member in a bad light or something, but getting some justice at the end of the day. I am sure many staff members got reported for no reason and/or silly reasons, but some of the complaints in the past I am sure they were serious. If I do create a staff complaint, it means I have a pretty good reason for doing that and the specific staff member might have misbehaved. People do make mistakes, sure. But I personally think that due to the fact that the staff complaints are now hidden, some of the staff being reported might think they can get away with it easily behind the scenes.

I suggest making a community poll and see how many people would like the admin complaints to be public again and see how many do not want that.

Offline Moody

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Re: Transparency in staff complaints - Bring back old system
« Reply #16 on: May 05, 2024, 02:54:17 pm »
Its been more than 3 months since I've not heard back from any single complaint of what happened and many other got same stance.

That's why we demanding transparency.
i remember dealing with every single complaint ever since i became a manager, stop making things up from thin air

Offline UltraSmooth

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Re: Transparency in staff complaints - Bring back old system
« Reply #17 on: May 05, 2024, 02:56:06 pm »
i remember dealing with every single complaint ever since i became a manager, stop making things up from thin air

Yes, every player is making things up in thin air while staff is on correct path. Sure
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Offline Moody

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Re: Transparency in staff complaints - Bring back old system
« Reply #18 on: May 05, 2024, 02:57:19 pm »
Yes, every player is making things up in thin air while staff is on correct path. Sure
let me know who is that every player

Offline FreAkeD

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Re: Transparency in staff complaints - Bring back old system
« Reply #19 on: May 05, 2024, 02:59:51 pm »
Its been more than 3 months since I've not heard back from any single complaint of what happened and many other got same stance.

That's why we demanding transparency.

We huh...

Only you are demansing transparency.

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