I was told there was no insult in the screenshots you posted above, but a review of MohamedWKing's action logs reveals that he did, in fact, insult other players' families in Arabic, so I have punished him for it now; if he does it again, he will face harsher punishment.
I will also speak with the staff member who handled this report in-game and take the necessary steps to prevent such errors from happening again.
I'd like to add that we don't discuss the punishments we give to players in detail.
Thank you for your report.