Author Topic: Appeal guidelines - READ BEFORE POSTING OR APPEALS WILL BE AUTOMATICALLY DENIED  (Read 21665 times)

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Offline Mike

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Ban/infraction appeal guidelines

Please read this entire guide CAREFULLY before posting a ban appeal. Failure to follow these guidelines will simply result in appeals being denied.

You may only appeal a ban or infraction if they were wrongfully or unfairly issued.
Please do not submit an appeal if you are guilty but you are 'sorry'. Valid bans and infractions are final and will not be lifted.
If you feel a ban/infraction is too harsh for the offense(s) you may appeal for your ban/infraction to be reduced.

Ban appeals can be accepted by the member of staff that issued the ban/infraction.
Otherwise, ban and infraction appeals will be reviewed by a member of staff that is at least one rank higher than the member of staff that issued the ban/infraction.

Here's a flow chart to make things (hopefully) simple:

NOTE: If you see a message in the SA-MP chat stating 'You are banned from this server.' and nothing else on-screen, this is a bug and you should attempt to reconnect. Server ban information will be displayed center-screen in a dialog box.

To submit an appeal, you must supply the following information:
- Relevant topic title - not just ‘My ban appeal’. Summarise. E.g ‘Banned by anticheat for code 69’.
- In-game name
- Explanation: Why were you banned/infracted? What happened? Why are you innocent?
- Evidence: Provide evidence where possible/applicable that you are innocent.
- Ban/infraction message: Show the message that shows your ban or infraction details.

Relevant title
Please use a relevant title for your topic, not ‘My appeal’ or 'UNBAN ME PLZZZ'. Include your name and/or what happened. This will not affect your appeal outcome, however it is desirable that you do this.

Examples of relevant titles:
- Banned by anticheat for code 6
- Banned by admin for cheating
- Banned for ban evasion
- Infracted for RDM

Explanation
Your plea should explain what happened and why you think the ban or infraction was unfair. Once again, you CANNOT appeal a ban that was fairly issued and you are guilty. You can only appeal a ban if it was wrongly-issued and you are innocent. Apologising will NOT get you unbanned any earlier. Evading the ban will result in an indefinite ban.

Evidence
If evidence would help your case, please include it. For example, images of an admin banning you after you told them to 'shut up' or something that didn't warrant a ban. The admin that banned you may be asked internally to provide evidence of your rule breaking however this does not always get made public.

Posting a screenshot of your GTA folder is NOT proof of anything. Anyone can edit the contents of a folder..

To help you out please copy this entire form and then replace YOUR_TEXT_HERE with your text. Do not alter any other part of the form - replace YOUR_TEXT_HERE with your text only.

Code: [Select]
[table]
[tr][td]Ban ID (if applicable)[/td][td]YOUR_TEXT_HERE[/td][/tr]
[tr][td]Your in-game name[/td][td]YOUR_TEXT_HERE[/td][/tr]
[tr][td]Ban or infraction appeal?[/td][td]YOUR_TEXT_HERE[/td][/tr]
[tr][td]Date and time of ban/infraction including timezone[/td][td]YOUR_TEXT_HERE[/td][/tr]
[tr][td]Ban/infraction reason and details[/td][td]YOUR_TEXT_HERE[/td][/tr]
[tr][td]Why was this ban/infraction wrongfully issued?[/td][td]YOUR_TEXT_HERE[/td][/tr]
[tr][td]What was the situation which lead to this wrongful ban/infraction? What was happening?[/td][td]YOUR_TEXT_HERE[/td][/tr]
[tr][td]Any witnesses that can vouch for you?[/td][td]YOUR_TEXT_HERE[/td][/tr]
[tr][td]Any more information to provide?[/td][td]YOUR_TEXT_HERE[/td][/tr]
[/table]

Please post the ban message as a screenshot in an attachment.

An incomplete or inaccurate form will lead to automatic denial of your appeal.



We keep detailed logs of most actions on the server, and we know the date and time of your ban or infraction. We will use this information to further investigate the circumstances leading up to your ban or infraction  to determine whether it was legitimate or not.

Please only post ONE appeal, and do not bump it. We review every appeal, but may not reply until a decision is made. We aim to reply within 24 to 48 hours of an appeal being posted. Do not harass staff after posting an appeal unless it has been 48 hours without a response. See the above flowchart for who to contact and when.

In some instances we may reduce the length of your ban rather than lifting it or reduce the number of infraction points given. This is left to the discretion of staff.

Anyone caught evading a ban will be permanently banned with no right to appeal.

Do not reply to other player's unban appeal unless you have any useful information to add to the topic.

Click here to create a ban appeal.
« Last Edit: April 26, 2023, 04:43:08 pm by Mike »
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